BUCKET HATS:

Please wash all bucket hats by hand in cold water with a mild detergent. Wash as little as you can to preserve colour.

Do not soak, bleach or use any harsh chemicals. Avoid chlorinated water.

Please do not tumble dry, wash in warm/hot water or dry clean.

If vinyl design starts to lift at edges, please iron lightly with a muslin or tea towel over the design to re-stick.

Store hat dry, flat and away from direct sunlight. If hat becomes crumbled, lightly iron.

Keep away from sharp or abrasive surfaces to prevent pulls in fabric. Please note that pulls and snags are the nature of terry towelling fabric due to their construction.

VISOR HATS:

Please wash all Terry towelling visors by hand in cold water with a mild detergent and dry flat in the shade. Wash as little as you can to preserve colour.

All non towelling hats are spot clean only. Avoid getting any fringing, beads or stars wet.

Do not soak, bleach or use any harsh chemicals on any of our hats. Avoid contact with sunscreen and chlorinated water.

Please do not tumble dry, wash in warm/hot water or dry clean any of our hats.

Store hats dry, flat and away from direct sunlight. If visors are left somewhere very hot, the plastic inside the visor may become misshaped so always store in correct shape with nothing pressing on top.

Keep away from sharp or abrasive surfaces to prevent pulls in fabric. Please note that pulls and snags are the nature of terry towelling fabric.

BEANIES:

Please wash all beanies by hand in cold water with a mild detergent and dry flat in the shade. Wash as little as you can to preserve colour.

Do not soak, bleach or use any harsh chemicals on any of our hats. Avoid contact with sunscreen and chlorinated water.

Please do not tumble dry, wash in warm/hot water or dry clean.

Store hats dry, flat and away from direct sunlight to prevent colour fade.

Keep away from sharp or abrasive surfaces to prevent pulls in fabric. Please note that pulls and snags are the nature of terry towelling fabric.

If glitter vinyl starts to lift at edges, gently iron glitter face on a low setting with a muslin fabric on top for protection.

Sizes are for both adults and kids and are based on measurements - so a S can fit a child as well as a small headed adult.

BUCKET HAT SIZING:

TINY - 50cm, XS - 53cm, S - 56cm, M - 58cm, L - 61cm

VISOR HAT SIZING:

S - 51-55cm, M - 55-58cm, L - 58-61cm

BEANIES:

One size fits most. They are super stretchy so will fit approx 52cm to 61cm.

Please always measure you head prior to ordering.

Sizes are only approximate measurements and are for general reference with each hat varying slightly due to their handmade nature as well as depending on the fabric used.

Please note there will be some variations in sizing due to the fabric used which will be noted in the item description. The black towelling is chunkier in style so therefore comes up a little more snug so we suggest sizing up in this style if you are unsure or in-between sizes.

If you are in-between sizes, always size up.

If you need help determining your size please contact me at hello@kirstyfate.com as I am happy to help.

Please note, hats with fringing, beads or suspended stars are not designed for children due to choking hazards.

Most hats are made to order with a lead time of approx. 3 weeks until they are shipped.

This will vary greatly during peak periods. You will be notified of any changes in lead-times.

Some hats are listed as ‘READY MADE’ this means they are already made so will be shipped sooner. Lead times on these hats are 3-4 business days.

If you need your order by a specified time please let me know and I will do my best. Unfortunately I will never be able to guarantee orders arriving by set dates as shipping times are out of my hands.

Express shipping may be available for Australian orders with an additional fee. Please contact me at hello@kirstyfate.com if you would like to discuss.

Almost all of the hats are made to order. This allows for minimal wastage as only required sizes and designs are produced.

The bucket hats and visors are handmade. The beanies are not handmade but are hand embellished.

As everything is made by Kirsty’s hand, this means each piece is extra special. Some of the towelling colour ways are also dyed by hand. This means there may be very minor variations but it also means each cent you spend with us helps support an Independent business.

So much of our soul and energy has been put into these pieces so we hope you treasure them as much as we do.

We strongly believe in protecting our earth and minimising our impact where ever possible. We are always looking for ways to reduce waste and limit single use plastic. We use biodegradable packaging tape and cardboard/paper options where possible. Please do get in touch with any suggestions you have :)

All orders are sent by Australian Post.

Shipping times are ADDITIONAL to the 3 week lead time to make your order.

There are currently huge delays with Australian Post so unfortunately any delays once your order has been sent are out of my hands.

I am sorry for any frustration this causes - I too am frustrated.

I will always send as signed and tracked where available so please let me know if you would like your tracking details.

Australian express shipping available for an additional fee.

Yes, However please see the below before ordering:

There are no returns or exchanges for international orders.

Any customs, import fees or tax duty is the responsibility of the buyer.

Please be aware that since the pandemic, there have been HUGE delays in international shipping. I have personally known things to take an additional 2 months to arrive to an international destination. All fingers crossed this improves soon!

Australia Post advertises the following time frames on their website, but these are not guaranteed and are for guidance only:

N.Z.: 5-10 business days

U.K.: 10-18 business days

U.S.A.: 9-12 business days

Local collection is available from Newmarket, Brisbane 4051.

In certain circumstances, I may also be able to offer local drop off so please contact me at hello@kirstyfate.com to discuss.

A Brisbane City collection may also be possible with my partner so please contact me if you would like to arrange.

As I am only a very small independent business, I can only offer returns on faulty items.

On the very rare occasion this might happen, please email me at hello@kirstyfate.com within 7 days of receiving your order with a photo and full description to organise.

Exchanges due to sizing are only possible for orders within Australia as long as you email me within 7 days of receiving your order. The hat must be returned at the buyers expense and be unworn with all original tags attached. Please email me at hello@kirstyfate.com to organise. Please note this is subject to availability and not possible on sold out designs. A new hat will only be resent once I have received the original back.

There are no returns or exchanges on custom orders.

There are no returns or exchanges on Ready Made pieces. These will have measurements noted one their individual listings.

There are no returns or exchanges on discounted/sale/sample products.

This policy is subject to change.

Yes:)

I am able to do a very limited number of custom orders so please contact me at hello@kirstyfate.com to discuss or be added to the waitlist.

Alternative colours and fabrics are available.

Lead times will vary greatly on all custom orders depending on what you are after.

Please note there are no returns on custom orders.

This could be because its a hat from a future collection that hasn’t dropped yet, or it is a custom order. If you would like to join the waiting list or place a custom order please contact me.